Governance · Internal document
Code of Ethics
Make it Perfect operates globally in the luxury sector, designing, producing and delivering events and set design projects for high-end brands. We believe in the power of beauty to connect and empower people — and we believe that beauty cannot be separated from honesty, transparency, fairness and environmental responsibility. This Code is how we hold ourselves to that.
Code of Ethics
The Code of Ethics is a document that defines, formalises and shares the set of ethical values that inspire MIP, as well as the standards of conduct to be respected. Its observance is an essential element to ensure the proper functioning, reliability and reputation of the Company.
The principles and contents of the Code must guide the behaviour of employees (including managers), collaborators (regardless of contractual nature), directors, auditors, suppliers, contractors, clients and, in general, all stakeholders of MIP — collectively, the Addressees. Each Addressee is personally required to comply with its provisions and, where applicable to their role, to verify compliance by their collaborators. Violation will constitute a breach of contract.
The Code is valid both in Italy and abroad, in compliance with adaptations that may be necessary in countries where MIP operates directly.
MIP values
Excellence
The guarantee of high quality standards, the care of every detail, and the attention to the Client and their satisfaction throughout the entire duration of a project are among the strengths of MIP — aimed at ensuring satisfactory professional relationships for all parties involved.
Legality and integrity
MIP considers compliance with Italian and foreign regulations applicable to its operations. It commits to ensuring that compliance by employees and collaborators, and demands the same guarantees from its stakeholders. The pursuit of MIP's own interest can never justify conduct contrary to fairness and honesty: all employees and collaborators are required to act loyally and in good faith, with respect, cooperation and collaboration toward all stakeholders.
Transparency
MIP believes it is essential to ensure a transparent dialogue with all stakeholders. All activities, transactions and operations relating to MIP are adequately traceable and documentable, and all relevant information about the Company's performance is made available in a clear, complete and accurate form, to establish and maintain a relationship of trust.
Respect for the individual
MIP recognises the protection of the individual — and particularly of its human resources — as a primary value. It therefore condemns any behaviour that may cause or contribute to a violation of individual safety, or constitute discrimination based on social, cultural, ethnic, religious, psychological, gender or sexual-orientation grounds.
Environmental protection
MIP recognises the importance of environmental protection and contributes to it by committing to being paperless and plasticless: avoiding the printing of e-mails and documents in paper format unless strictly necessary, maintaining digital archives, and limiting plastic objects for daily office use. The same attention is reflected in travel policies (choosing, where possible, transports with the lowest environmental impact) and in workplace habits — separate waste collection, avoidance of energy waste, and turning off lights, heating or air conditioning when not in use.
Protection of copyright and industrial property
In carrying out its activity, MIP considers it essential to ensure the originality of its events and set design — created through the work of the best creative and technological talents. It avoids any violation of copyright or industrial property rights belonging to third parties, condemns counterfeiting, usurpation of authentication or certification signs, of trademarks, distinctive signs, patents, designs or models, and calls on all those working in MIP's interest to comply with applicable regulations. The reproduction of software, photos, images, musical pieces or audio-visual compositions outside applicable licence agreements is also condemned.
Confidential information and protection of personal data
MIP is committed to guaranteeing the confidentiality of privileged information and the protection of personal data in its possession, in accordance with applicable laws and contractual provisions. Employees, members of corporate bodies, external collaborators, suppliers and relevant third parties are contractually bound to maintain the strictest confidentiality regarding information and data acquired or processed in the context of their relationship with MIP. Personal data and confidential information will not be used for purposes unconnected with MIP's professional activity, or in a way that exceeds what has been agreed.
Information security
MIP guarantees a high level of security in the selection and use of its information-technology systems for the processing of personal data and confidential information, adopting the most suitable security measures to protect such data, in compliance with applicable laws.
Conflict of interest
MIP endeavours to prevent any situation of real or potential conflict of interest, ensuring the separation of decision-making, accounting and control roles, and conducting preliminary checks on the suitability of persons holding specific positions. Should a conflict arise, the person concerned is required to promptly report it to Executive Management.
Free competition and prohibition of corrupt practices
MIP acknowledges the fundamental importance of a competitive market and complies with national and European antitrust regulations. It does not enter into agreements or behaviours that could negatively influence competition: cartels, market sharing, output limitations or conditional agreements are prohibited, as is the bribery of public or private contractual counterparties.
MIP adopts principles of conduct inspired by the fight against any form of bribery — public or private. This translates, in operational terms, into the prohibition of accepting or offering any benefit or gift that may be intended to influence the independence of judgment or conduct of the parties involved. These provisions cannot be circumvented through sponsorships, appointments, consultancies or advertising arrangements that pursue the same corruptive purpose.
Exceptions are gifts and entertainment expenses in common use in the context, made within the limits of modest value provided for by a specific internal procedure, adequately documented and motivated, and never such as to compromise the integrity of the parties involved.
Relations with personnel
Non-discrimination and respect for diversity
MIP undertakes to ensure that its employees and collaborators enjoy a healthy professional environment — fighting and condemning any kind of discrimination, physical or psychological violence, harassment, and in general any conduct detrimental to the dignity of the person. The recruitment process is fair and assesses exclusively professional background, prior experience and suitability for the role, without discrimination on the grounds of ethnic or racial origin, gender, sexual orientation, religious beliefs or any other personal aspect. Favouritism, nepotism and other forms of patronage are prohibited.
The MIP team is made up of people of many nationalities and characteristics. Cultural inclusiveness is also indispensable to the analysis of the traditions and history of every country where MIP operates. To ensure an open, cooperative and dynamic environment, MIP promotes an Open-Door Culture, encouraging staff to express opinions and feedback to Heads of Areas and Executive Management.
Formalisation of employment and remuneration
MIP formalises every relationship through regular contracts, refusing any practice of undeclared work or circumvention of applicable provisions, including the employment of personnel not in compliance with immigration legislation. Fair remuneration is assured. Career progress is governed by meritocracy and rewards excellence through incentive plans tied to objectives.
Training and engagement
For the entire duration of the employment relationship, MIP promotes the well-being of each resource — through team-building initiatives that build a healthy and inclusive environment, and through organised training activities that support professional growth and skills.
Balance between professional and personal life
MIP believes it essential to respect the personal lives of its people, and is committed to providing the means to balance private/family life with work — adopting smart-working and flexibility policies wherever possible.
Health and safety at work
In addition to a safe relational environment, MIP guarantees that working environments are suitable to safeguard health, safety and integrity of employees and collaborators, in compliance with applicable laws and regulations (including Legislative Decree 81/08, "Testo Unico sulla Sicurezza"). Functions are identified and staffed with all technical skills and powers necessary for the verification, assessment, management and control of risk.
What we ask of our resources
MIP demands all its staff, regardless of contractual nature, to comply with the obligations of this Code — they are essential elements of the job. Behaviour must be based on the law and the values of MIP, avoiding intimidating attitudes and contributing to a working environment respectful of the dignity of everyone, as well as clean and tidy.
Compliance with internal information-security policies
Procedures and policies apply to all personnel, or to specific areas. Each employee and collaborator undertakes to comply with those applicable to their role and with those applicable company-wide. The Policy on the use of company IT tools sets out correct behaviour in the use of hardware and software, prohibits actions that could damage information assets, and makes each user responsible for the security of the systems and assets in their care. Altering the operation of any computer or telematic system of the Public Administration or manipulating data contained therein is forbidden, regardless of purpose.
Prohibition of competition and negative advertising
It is forbidden to maintain relations or provide information to other companies that may damage MIP. A contractual non-competition clause is imposed on certain positions, prohibiting consultancy, opinions or collaboration to operators in the same sector — including pro-bono activity — unless expressly authorised.
Selection of suppliers
The selection of suppliers and the definition of purchase conditions are guided by competition, objectivity, fairness, ethics, reputation, impartiality, fairness in price, and quality of goods or service. Requirements are verified before the establishment of the contractual relationship and during its course.
The selection process is impartial and aimed at maximum competitive advantage. MIP only evaluates suppliers who guarantee compliance with provisions on health and safety at work and who employ personnel in compliance with immigration regulations. A further essential condition is the willingness to adhere to this Code.
Contractual relationship with suppliers
The conclusion of a contract with a supplier is always based on transparency, professionalism and maximum collaboration. Products and services supplied must respond to concrete Company needs, justified and illustrated in writing within the limits of the available budget. By entering into the contract, the supplier undertakes to adhere to the principles of this Code in the performance of the services — with particular reference to industrial and intellectual property, consumer protection, free competition, and laws against bribery, money laundering and organised crime. Any violation will constitute breach of contract.
At the end of the relationship, and in any case before payment, MIP verifies the quality, congruity and timeliness of the service received, and the fulfilment of all obligations assumed by the supplier.
Contractual relationship with clients
MIP shares with prospect clients comprehensive, true and accurate information about its services, and is committed to providing them in line with the standards of excellence proposed — to ensure informed choices and maximum customer satisfaction. Relations with clients are managed according to principles of collaboration, availability, professionalism and transparency, respecting the confidentiality of information and the protection of personal data.
Relations with the Public Administration
To ensure maximum fairness and transparency, relations with the Public Administration are maintained exclusively through identified persons who do not experience any conflict of interest with the representatives of the institutions, and who can guarantee diligence and professionalism. Documentation transmitted to public bodies is drawn up to provide clear, accurate, complete, faithful and truthful information. Relations with public officials are based on transparency, collaboration and full respect of the institutional role — avoiding any behaviour that has the purpose, or even the effect, of hindering the functions of the PA.
Implementation, control and sanctions
The observance of the rules of this Code is an essential part of the fulfilment of contractual obligations with MIP — both for internal staff (the provisions fall within the scope of Articles 2104 and 2105 of the Italian Civil Code) and for external subjects, due to standard clauses in all existing contracts.
Violations are subject to the sanctions provided by law and by the relevant CCNL (Contratto collettivo nazionale di lavoro) where applicable. Conduct by collaborators and suppliers in conflict with this Code may give rise to contractual remedies, including immediate termination, in addition to any compensation for damages.
This Code is brought to the attention of all Addressees through publication on the institutional website and is annexed to the Modello di Organizzazione e Gestione (D.Lgs. 231/2001) adopted by the Company. In no case may acting to the advantage of the Company justify conduct in conflict with this Code.
For ethical concerns or to report a potential violation: ethics@makeitperfect.com — confidential whistleblowing channel under D.Lgs. 24/2023.